Talk To Difficult People Without Losing Your Calm

Some people cannot be reasoned with, yet you still have to talk to them. Five skills help you keep your dignity and your temper.

Most of us have tried to reason with someone who simply will not be reasoned with. It is frustrating, maddening and sometimes a little frightening. The five skills below help you stay steady, so that you walk away from the conversation with your dignity intact.
Remember that it is about them
When someone lectures you, hands out advice you never asked for, or blames and attacks, they are often describing themselves. Before you react, imagine the same words aimed at the speaker. Do they fit better there? You can even turn the question around and ask whether the person has lived through what they describe, or felt the way they say you should feel.
Ask to be heard without being advised
Sometimes you do want to share something, just not to receive a fix. Say so at the start. Tell the person you would like to tell a story or describe an experience, and that you are not looking for advice. Ask whether they can simply listen while you unload a little. That one sentence heads off a good deal of irritation.
Listen like you mean it
Work out what the person is saying and what they seem to feel underneath the words. Then say it back to them, so they know you understood. Acknowledging what someone has said removes much of the friction from a conversation. You do not have to agree. You only have to grasp where the other person stands.
Give them some room
Perhaps a colleague wants to talk through personal troubles yet again, and you have neither the time nor the energy, with your own work waiting. Answer kindly. Say that you would like to hear more, but that you must get back to your task.
Speak your own truth
Do not be afraid of your feelings, or of saying what is true for you as it arises. Many people get emotionally hijacked because they dread feeling something uncomfortable. They want to get along, so they bottle it up, and the pressure comes out later in a worse form.

















